Kipply
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Support & Help Center

Last Updated: September 17, 2026

Find answers to common questions, or contact us directly.

📧 Contact Us

For support questions, bug reports, feature requests or anything else, please email us at:

We aim to reply within 7 business days. You can also write to us from inside the App: open Settings and tap Contact Support.

❓ Frequently Asked Questions

General Questions

What is Kipply?

Kipply helps you clean up the photos and videos in your iPhone or iPad Photos library. Swipe left to send an item to the Deleted tab, or right to keep it. The Smart tab finds duplicates, similar shots, screenshots and videos for you, and the Discover tab lets you browse your library in other ways, such as On This Date. Kipply works only on your Photos library. It does not clean caches, app data or system storage.

Is Kipply free?

Kipply is free to download and use, with some limits and with ads. The free version includes:

  • 25 swipes a day in the Swipe tab. Every swipe counts, and the limit resets at midnight, your local time.
  • Deleting up to 10 items in one go from the Smart and Discover tabs. You can still delete a larger selection in several smaller batches.
  • Full-screen ads.

The optional Kipply Pro subscription removes these limits and the ads.

What does Kipply Pro include?

While your subscription is active, Kipply Pro removes the daily swipe limit, removes all ads and removes the limit on how many items you can delete at once. It comes in two auto-renewing plans:

  • Kipply Pro Weekly: renews every week
  • Kipply Pro Monthly: renews every month

The price of each plan is shown in the App and on the App Store before you buy, in your local currency.

How does the free trial work?

Kipply Pro can start with a free trial, currently 3 days, if you have not used a Kipply Pro trial before. The Kipply Pro screen shows whether a trial is available to you before you confirm. If you cancel at least 24 hours before the trial ends, you are not charged. Otherwise your subscription starts when the trial ends, you are charged for the plan you chose, and it renews automatically until you cancel.

How do I cancel my subscription?

Subscriptions are managed by Apple:

  • Open the Settings app on your iPhone or iPad
  • Tap your name, then Subscriptions
  • Tap Kipply, then Cancel Subscription

Apple's guide is at support.apple.com/en-us/118428. If you cancel, Kipply Pro stays active until the end of the period you have already paid for. Deleting the App does not cancel your subscription.

How do I restore my purchase?

If you reinstall Kipply or move to a new device, sign in with the same Apple Account and:

  • Tap the gear icon at the top of the Home tab to open Settings
  • In the Support section, tap Restore Purchases

You can also tap Restore at the bottom of the Kipply Pro screen. Restoring needs an internet connection.

How do I get a refund?

All payments are processed by Apple, so we cannot issue refunds ourselves. You can request one from Apple at reportaproblem.apple.com, and Apple's guide is at support.apple.com/en-us/118223. Apple decides on refund requests under its own terms.

What iOS version do I need?

Kipply requires iOS 17.0 or later and works on iPhone and iPad.

Privacy & Security

Does Kipply upload my photos?

No. All photo scanning and processing happens on your device. Your photos, your videos and the results of scanning them never leave your iPhone or iPad, and we have no access to them.

Does Kipply collect any data?

Kipply has no account, but it does include services that receive some data: Google AdMob for ads, Google Firebase for usage analytics, crash reports, performance measurements and app settings, and RevenueCat for your subscription status. None of them receive your photos. Where the law requires consent, for example in the European Economic Area and the United Kingdom, ads and analytics wait for your answer in Google's consent form, and your advertising identifier is used only if you allow tracking. Our Privacy Policy has the details.

How do I change my ad and tracking choices?

  • Tracking: in the iOS Settings app, go to Privacy & Security, then Tracking.
  • Consent form: if your region requires it, open Settings in Kipply and tap Ad Privacy Settings in the Legal section.

What permissions does Kipply need?

  • Photos (required): to show and clean your photos and videos
  • Notifications (optional): for daily reminders, milestones and free trial reminders
  • Tracking (optional): to use your advertising identifier for more relevant ads

Can I use Kipply offline?

Yes, for photos and videos stored on your device. Swiping, scanning and deleting work without an internet connection. You need a connection to load photos that are stored only in iCloud, to buy or restore Kipply Pro, and for ads to load.

Using Kipply

How do I delete photos?

1. Allow access to your photos when Kipply asks
2. In the Swipe tab, swipe left on items you want to delete and right on items you want to keep. After each swipe you have a few seconds to tap Undo.
3. Items you swipe left go to the Deleted tab. They are not deleted yet.
4. Open the Deleted tab and tap Delete All, or select items and tap Delete
5. Confirm, then allow the deletion when iOS asks. The items move to the Recently Deleted album in the Photos app.

What is the Deleted tab?

The Deleted tab is a safety net. Items you delete from the Swipe, Smart or Discover tabs wait there, still in your Photos library, until you confirm. To keep an item after all, swipe right on it, or select it and tap Restore. The Deleted tab keeps its contents if you close the App or restart your device.

Can I recover deleted photos?

After you confirm a deletion, the items are in the Recently Deleted album in the Photos app. Apple normally keeps them there for 30 days, and you can recover them from that album. After that they are permanently removed and cannot be recovered by Kipply or by us.

  • If you use iCloud Photos, deletions apply to all your devices that use the same library
  • We recommend backing up photos you want to keep before using Kipply

What does the Smart tab do?

The Smart tab scans your library on your device and groups exact duplicates, similar photos, similar videos, similar screenshots, screenshots and videos. In groups of similar items it suggests the best shot to keep. Suggestions can be wrong, so please review them before you delete anything.

What does "On This Date" show?

On This Date, in the Discover tab, shows photos taken on today's date in previous years, so you can revisit old memories and clear out what you no longer need.

Troubleshooting

The app says I have no photos. What's wrong?

This usually means Kipply does not have access to your photo library, or has access only to the photos you selected. To fix it:

  • Open the iOS Settings app, then Kipply, then Photos
  • Choose Full Access
  • Reopen Kipply

Photos aren't loading or showing thumbnails

Try these steps:

  • If you use iCloud Photos with Optimize Storage, check that you are online, because full versions of your photos download from iCloud when needed
  • Close Kipply completely and open it again
  • Restart your device

The app is slow or crashes

With a large library, for example 10,000 photos or more, the first scan can take a while. Try:

  • Keeping Kipply open until the scan finishes
  • Updating to the latest version of Kipply
  • Restarting your device
  • Making sure your device has some free storage

If it keeps crashing, please email us with your device model and iOS version.

Deletion doesn't work or photos reappear

If photos reappear or cannot be deleted:

  • Make sure you tapped Delete when iOS asked for permission
  • Check whether iCloud Photos is still syncing from another device, and connect to Wi-Fi so it can finish
  • Look in the Recently Deleted album in the Photos app
  • Some items can be protected or still syncing with iCloud. Try again later.

I reached the daily swipe limit

The free version includes 25 swipes a day, and the count resets at midnight, your local time. You can keep using the Smart and Discover tabs in the meantime, or subscribe to Kipply Pro to remove the limit.

Statistics aren't updating

Statistics track your activity in Kipply and should update automatically. If they do not:

  • Close Kipply completely and open it again
  • As a last resort, open Settings in Kipply and tap Reset Statistics in the Data section. This permanently clears your statistics.

Account & Data

Do I need to create an account?

No. Kipply has no account and no sign-in. Kipply Pro is linked to the Apple Account you buy it with.

What happens if I delete Kipply?

Deleting Kipply:

  • Removes Kipply's data from your device, such as the Deleted tab list, your statistics, streak and XP, and your preferences. Only the free daily swipe counter is kept, so the daily limit still applies if you reinstall.
  • Does NOT delete your photos. They stay in the Photos app, including anything that was only waiting in the Deleted tab.
  • Does NOT cancel a Kipply Pro subscription. Cancel it in iOS Settings, as described above.

Features & Updates

Does Kipply have ads?

Yes, the free version shows full-screen ads, for example when you come back to the App and at certain points while you use it. Kipply Pro removes them. Ads are never selected using your photos, which never leave your device. What the ad service receives, and how to change your choices, is set out in our Privacy Policy.

Can I suggest new features?

Absolutely! We'd love to hear your ideas. Email us at iosallapps@icloud.com with your feature requests.

How do I update Kipply?

Kipply updates are distributed through the App Store:

  • Open the App Store on your device
  • Tap your profile icon (top right)
  • Scroll down to see pending updates
  • Tap "Update" next to Kipply

🐛 Report a Bug

Found a bug? Please email us with:

  • A description of the issue
  • Steps to reproduce the problem
  • Your Kipply version (shown at the bottom of Settings in Kipply), iOS version and device model
  • Screenshots, if you have them

Send bug reports to: iosallapps@icloud.com

💡 Feature Requests

Have an idea to make Kipply better? We're always looking to improve! Email your suggestions to: iosallapps@icloud.com

⭐ Rate Kipply

Enjoying Kipply? Please consider leaving a review on the App Store! Your feedback helps us improve and reach more users.

→ Rate on App Store

🔗 Additional Resources

📱 System Requirements

  • Platform: iOS and iPadOS
  • Minimum Version: iOS 17.0 or later
  • Compatible Devices: iPhone and iPad
  • Permissions: Photos access (required), notifications and tracking (optional)
  • Internet: needed for photos stored only in iCloud, for Kipply Pro purchases and restores, and for ads

🌐 Stay Connected

Website: https://kipplyapp.com
Email: iosallapps@icloud.com

Still have questions?
Don't hesitate to reach out at iosallapps@icloud.com
We're here to help! 😊